Focus on our EQ course

At Emailogic, we’ve recently been very excited to work with a long-standing customer on a fascinating programme, which has involved co-creation with both the customer and another provider. 

The aim is to up-skill staff in meta skills. By this, we mean specifically focusing on skills which are uniquely human, at a time when there is both concern and enthusiasm in equal measure regarding the consequences artificial intelligence will have for the future of work.

There are three elements to the programme – Thinking, Learning and Connecting Skills.  The first element we have worked on is ‘Connecting Skills’, and a major part of this is Emotional Intelligence. 

Connecting with other people is something that sounds easy but, in reality, can be hard to achieve. ‘Only connect’ is the theme which runs through E M Forster’s Howard’s End, in which he laments the difficulty of developing real connections with others. Developing your EQ, which is possible at any age, is fundamental to this quest.

We have used our existing 90 minute ‘Understanding Emotional Intelligence’ session to help delegates explore the fundamental elements of Daniel Goldman’s EQ model. We focus on two of Goleman’s five elements - namely self awareness and self recognition. We reflect on what these mean in practice, and how delegates can increase their competency on both elements significantly, through reflection, theory, and practical application.

If you would like to know more about how to develop you and your team’s EQ please contact us on form provided on this newsletter, alternatively call us 0203 1546611 or email enquiries@emailogic.com

INTRODUCTION

Welcome to Emailogic Insights, our quarterly newsletter which will give you regular updates about what we’ve been up to. We will also aim to highlight workplace trends and insights we are seeing across our work in all sectors which may help inform your L&D planning.

In this edition of Insights, you can read about our work in helping to create a meta skills programme with a longstanding client, and how we have integrated our 90 minute Understanding Emotional Intelligence course. We also have an article covering the benefits of working with Emailogic. Finally, you can hear first hand about the impact of our work from a leading European bank.

We hope you enjoy this issue. If you would like to know more about how we can support your learning and development needs, please don’t hesitate to get in touch.  

Benefits of Working with Emailogic Year on Year

In the ever-changing world of contemporary workplaces, we understand the importance of fostering strong interpersonal skills and aligning them with your core values. At Emailogic, we embark on a collaborative journey with our customers, consistently evolving to enhance these skills, enabling employees to excel in their roles while staying true to your organisational core values.

We understand that no two organisations are the same and neither will the training needs be. We tailor our courses to fit your unique requirements, ensuring that each delivery is relevant and engaging for the specific group attending.  

We pride ourselves on creating a collaborative environment where we work hand in hand with you to deliver the most effective learning and development programs. Understanding your organisation's distinctive working methods and aligning with your core objectives, we aim to create an outstanding learning experience that will help your people to fulfil their learning potential, their goals and those of your business.

Our training programs are designed to make a real impact. Delegates who participate in our courses consistently provide overwhelmingly positive feedback. Attendees unanimously agree that our training sessions are a valuable investment of their time and a significant contributor to the development of essential interpersonal skills needed to excel in their roles.

And our aim goes beyond just delivering courses; we aim to build lasting and trustworthy partnerships with all our customers. The feedback we receive, and the satisfaction of our customers reflect our dedication to excellence in every aspect of our collaboration.

As we evolve within the changing world of work, Emailogic remains committed to helping organisations like yours nurture their workforce's interpersonal skills and align them with core values. Our tailored, collaborative, and impactful approach ensures that every year, you'll find us by your side, ready to take your people and business to new heights.

Why not book a place on our upcoming discussion forums - see topics below

There will be discussions on various topics where you can learn from others and network with HR and L&D peers

Contact us to discuss your training plans:

How We Help Our Customers

Amy Bollato-Velda, Learning and Development Manager at Rabobank (a Dutch multinational banking and financial services company), was looking for a partner organisation to design and deliver a range of interpersonal skills interventions to all employee segments across Europe. It was essential that the partner could tailor the interventions to fully encompass Rabobank’s Values and Behaviours Framework, and their 12 Skills Foundation which underpins all their behaviour change work.

Customer Objectives
To deliver a series of fast-paced, short, live, virtual training interventions, to ensure all staff had access to the interpersonal skills required to align with the bank’s Values, Behaviours and Skills.

The courses had to be tailored to explicitly reflect the Rabobank processes, procedures, culture and direction of travel. The target was for 80% of staff attending any course to feel it would benefit their work. 

Solution
Emailogic created a small project team, consisting of 3 key Emailogic staff (two senior consultants and a project manager) and 3 Rabobank staff (an L&D Manager, a Strategic HR Business Partner), to better understand the real-life context, and logistics support). The project team met regularly to plan and deliver the first set of courses.

The delegate feedback was extremely positive, and on the back of this delivery Rabobank have engaged Emailogic to deliver a suite of courses across the following range of interpersonal skills:

Managing Change, Challenging Conversations Personal Influence, Developing Your Personal Brand, Setting SMART Objectives, Effective Virtual Appraisals, Effective Virtual Meetings and Blended Meetings, Think Plan and Act Strategically and Psychological Safety.

Result
Feedback from the programmes has been outstanding, with all attendees saying that the course was a good use of their time and would support them in practicing the key interpersonal skills required in their roles.

The Rabobank HR team appreciate our ability to condense a large number of complex ideas and theories into a pacy interactive session, and to include relevant reflection and experiential learning to fully embed the behaviours. They see the Emailogic products as “robust and sturdy”, tightly scripted in places to drive engagement coupled with expert facilitation to enable engagement by all delegates without the session veering off-track. 

“Working with Emailogic is a genuine pleasure.  We started off with a simple contract for hosting 1 particular workshop, and after successful feedback we looked at other topics.  From there onwards, Emailogic have grown their output in terms of everyday employee and manager skills significantly and at times so effectively, that they are now part and parcel of our annual curriculum for employees in Europe.  All their workshops cover the lifecycle of an employee whether for manager or employee, and the behavioural change we have seen from this has been quite noticeable, in particular around effective appraisals, goal setting but also hybrid working, which was a huge topic for us last year and going into this year.  A steady and trustworthy relationship”.

Amy Bollato-Velda, Rabobank Learning and Development Manager