Professional Telephone Skills

This course is designed for professionals whose responsibilities involve handling inbound or outbound calls. Its primary focus is to empower participants with the skills needed to provide exceptional customer service, establish strong rapport, and deal with challenging calls. Delegates will enhance their abilities to ensure they can cater to the unique needs of every customer, through reflecting on their existing skills, learning best practice techniques, and experiencing calls in real-time. We take time to tailor the course to your organisational context for maximum impact.

Content

  •     Telephone call objectives and structure

  •     Techniques for staying in control

  •     Closing a call effectively

  •     Real call analysis

  •     Scenarios practice and action planning

Outcomes

After attending ‘Professional Telephone Skills’ delegates will:

  •     Understand the customer and organisational objectives of each call

  •     Learned and practiced skills for handling phone calls professionally and successfully

  •     Learn skills for handling challenging calls successfully

 

Why Emailogic?

Emailogic have been designing and delivering live virtual training sessions for 15 years. Our design consultants are experts at designing short, fast-paced training sessions that tackle complex issues clearly and concisely.

Emailogic world class facilitators all:

  • have a minimum of 20 years global delivery experience

  • are actors, performers, broadcasters, coaches or MBA qualified

  • have worked at every level up to board

Emailogic sessions are:

  • highly interactive, engaging, experiential and entertaining

  • available in multiple languages globally across every time zone

  • attended by a dedicated, technical support person

Every title in our series can be licensed – we will train your trainers to deliver our training through a train the trainer workshop.

Courses can also be delivered face to face when circumstances permit. Courses can be delivered over 60 - 90 minutes.

Emailogic has worked with over 1000 organisations including:

 
 

Contact us for a demo or quote

For more information or a discussion about your specific needs contact us below or call
+44 (0) 203 154 6611