Live interactive webinar
20
60-90 minutes
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Handling Challenging Conversations
Every manager finds themselves holding challenging conversations both informally and during the formal performance management cycle. Rather than dreading these meetings or putting them off, these key events should be treated as important development opportunities.
This course gives managers the skills and confidence to hold those challenging conversations and achieve the best possible outcomes.
Content
Planning and practicing for the conversation
Expert interpersonal techniques to build rapport
Providing feedback in a constructive and assertive way
Keeping your emotions in check and staying objective
Following up on the conversation: what happens next?
Outcomes
After attending ‘Handling Challenging Conversations’ delegates will:
Know how to plan for the conversation, practice, and how to create the right environment
Appreciate the value of adult to adult conversations, rather than parent to child
Know how to turn such conversations from a problem to an opportunity
Be able to manage the shape of challenging conversations and maintain control
Why Emailogic?
Emailogic have been designing and delivering live virtual training sessions for 15 years. Our design consultants are experts at designing short, fast-paced training sessions that tackle complex issues clearly and concisely.
Emailogic world class facilitators all:
have a minimum of 20 years global delivery experience
are actors, performers, broadcasters, coaches or MBA qualified
have worked at every level up to board
Emailogic sessions are:
highly interactive, engaging, experiential and entertaining
available in multiple languages globally across every time zone
attended by a dedicated, technical support person
Every title in our series can be licensed – we will train your trainers to deliver our training through a train the trainer workshop.
Courses can also be delivered face to face when circumstances permit. Courses can be delivered over 60 - 90 minutes.
Emailogic has worked with over 1000 organisations including:
Contact us for a demo or quote
For more information or a discussion about your specific needs contact us below or call
+44 (0) 203 154 6611.