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NHS Gloucestershire - a healthy return on investment

NHS Gloucestershire cut inboxes by 71% and reduce irrelevant traffic by 62%
 
The organisation

NHS Gloucestershire is ambitious in the pursuit of excellence in health.
The organisation serves a population of approximately 602,000 people and covers the following district council areas: Cotswold, Cheltenham, Forest of Dean, Gloucester, Tewkesbury and Stroud.

NHS Gloucestershire has a budget of £911 million for 2010/2011 and currently employs over 3,000 staff (including Gloucestershire Care Services).

The situation

Email traffic was high and users were often finding it difficult to manage and prioritise their email effectively. The amount of irrelevant email traffic was considered a problem and the reduction of this was a priority for the Trust.


The Emailogic solution

The Trust asked Emailogic to train its trainers to deliver the award winning seminars in house and following the successful delivery of this training the 90 minute Emailogic seminars were rolled out in NHS Gloucestershire between July 2009 and February 2010.
  
The Results

After the Emailogic training, time spent daily reading, writing and managing emails went down by an impressive -26.3 minutes per person .  Also the number of irrelevant emails received were reduced by -62.5% and inboxes were cut by a staggering -71.6%.

The NHS Staff were impressed with their results and the way their behaviour changed:

“ I have become much more organised and am very careful to make sure that my emails will make sense to other people.”

“ I try not to let email control my working day.”

The time saved by NHS Gloucestershire is worth the equivalent of 13.0 extra staff days per year based on the 158 delegates who reported their results.

If your Trust or Hospital would benefit from Emailogic training then please contact us now on +44 (0)1452 886 556 or click here to come to a free event.

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