We are always delighted to receive stories of the good the bad and the ugly practices of email. If you feel like sharing send us your favourite email story (in complete confidence of course). Send it to stories@emailogic.com
At a large UK bank, a banana was found. An email was sent to 1000 people saying, <<I've found a banana. Have you lost a banana?>>. Assuming it takes 30 seconds to deal with each of those 1,000 emails and an average salary of £30,000, that banana cost the bank £157.
Which pays for a lot of bananas.
At the London headquarters of a large national charity, the receptionist would send an email to everyone when the sandwich-man was in the building. This really annoyed everyone in their Belfast office who were not really interested in the location of a sandwich man over 300 miles away.
The client of a large financial company sent an email to customer services asking for a particular Issue to be dealt with. For this Issue to be handled the email had to be sent around five people In customer services. By the time It reached the fifth person the Issue had been handled. So the fifth person sent the email back to the client saying the Issue had been settled and everything was OK. Unfortunately they failed to delete the history of the email and the third person In the customer services loop had written "It's from this winging old Gxx again". Shortly afterwards the client was no longer a client.
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